7 Questions to Ask Before Hiring a Cleaning Company
The 7 questions that separate reliable cleaning companies from headaches waiting to happen.
Every Cleaning Company Says They're "Reliable." Here's How to Check.
You've seen the pitches: "Quality service. Reliable crews. Customer satisfaction." But when your lobby is dirty at 7 AM, those words don't help. Here are 7 questions that separate the pros from the no-shows.
1. "What does your insurance actually cover?"
Right answer: "$1M general liability AND active workers' comp." Red flag: "We're fully insured" without specifics.
2. "How do you handle no-shows?"
Right answer: "Backup crews with same-night coverage." Red flag: "It doesn't happen often."
3. "How do you verify the work was done?"
Right answer: Documented checklists, time-stamped logs. Red flag: "We trust our people."
4. "Who do I call when something goes wrong?"
Right answer: A specific person with a direct number. Red flag: A generic 800 number.
5. "Can I see your cleaning scope document?"
Right answer: Room-by-room breakdown. Red flag: "We'll make sure everything is clean."
6. "What's your employee turnover rate?"
Right answer: Below industry average. Red flag: Evasion.
7. "Do you lock me into a long-term contract?"
Right answer: Month-to-month. Red flag: Multi-year with heavy termination fees.